It’s important that we have all the information needed on your incident to ensure a smooth and speedy claims process. Here are some of the information you’ll be asked to provide:

• Your name or business name
• Your phone number
• Itemised technicians report detailing the cause of the failure or damage
• Copy of original machine purchase receipts (if available)
• Photos of damaged part or unit
• List of stock that has been lost (if any)
• Copy of original purchase invoices for stock